Replies

• Hi Leo, Thanks for reaching out to our support forums! We’ve checked the links you provided and found that the Login shortcode is working fine, but the registration tab is still missing. To assist you further, we recommend reaching out to our support email and providing website access so our team can verify the issue in more detail. Kind Regards, WPDB Team
  March 17, 2025

• Hi Harshit, Thanks for reaching out to us, and apologies for the delayed response—our support emails aren’t available on weekends. We’d appreciate it if you could provide us with temporary admin access so we can efficiently verify the issues from your end. We  suggest to sending the access through our support email for security purposes.

  Looking forward to your response!

  Kind Regards, WPDB Team
  
  March 10, 2025

• Hi Russell,

  Thanks for reaching out to our forums!

  Could you please confirm if you have set Permitted Poster Roles for the users experiencing the "You’re not currently permitted to view this content" message?

  You can check this by navigating to Discussion Boards >> Settings >> Users. Make sure the appropriate roles are added under Permitted Poster Roles to allow them to create new topics.

  Let us know how it goes!

  Kind Regards, WPDB Team

   
  February 14, 2025

• Hi Kelly, Thanks for the update! We are glad that the issue is resolved on your end. Please feel free to reach out to us again anytime if you have any other questions. Kind Regards, WPDB Team
  February 10, 2025

• Hi Kelly, Thanks for reaching out to us! We’ve checked your website and the links you provided, and it looks like the boards are functioning properly on our end. Could you please confirm if you’ve managed to resolve the template and conflict issues on your side? I’ve also attached a screenshot below for your reference. Let us know if you need any further assistance! https://snipboard.io/1t2hgX.jpg Thanks! Let us know if you need any further assistance with the issues you've encountered. Kind Regards, WPDB Team
  February 6, 2025

• Hi Alfred, Thank you for reaching out to us. Regrettably, Discussion Boards only allow users to edit and modify their topics through the backend or within the Discussion Boards dashboard. To help prevent typos, we recommend disabling the Publish new topic without moderation feature under Discussion Boards >> Settings >> General. This will allow topics to be reviewed and corrected before being published. Let us know if you have any further questions! Kind Regards, WPDB Team
  December 5, 2024

• Hi Mikiya, Thank you for reaching out and thank you for giving us temporary access to your website. All settings are initially set to defaults and aren’t automatically created when the plugin is installed except the 3 pages (Topic with subpages New Topic and Login Page) This allows users to customize the settings according to their preferences. To start creating your boards, you may follow the detailed documentation here: What are Boards? To add a registration tab to WP Discussion Boards, you may follow our documentation here: Add registration form fields to Discussion Board We have recently implemented the new login/logout button for WP Discussion Boards. You may find our documentation here: How to Create Login/Logout Button Thanks and please let us know if you have other questions. Regards, WPDB Team
  October 23, 2024

• Hi Lisa, I hope this message finds you well! It sounds like you're experiencing trouble logging into the website. If that's the case, we recommend logging in via your hosting provider’s auto-login to the admin panel. Once logged in, please ensure that both the free and Pro versions of the plugin are activated, and save your permalinks, and let us know if the problem still persists. Best Regards, Mej, WPDB Team
  October 7, 2024

• Hi Lisa, Thanks for the prompt response. Mark Delaney has recently reached out to us on our WPDB email support ([email protected]). We are hoping for his sooner response for us to start troubleshooting with the issues. Thanks and please let us know if you have any other questions Best Regards, Mej, from WPDB Team
  October 4, 2024

• Hi Lisa, Thanks for reaching out to us. We recommend trying to save the permalinks while both the free and pro versions are active. This could help resolve the problem. If the problem still persists, could we kindly request temporary admin access to your website for us to troubleshoot effectively? Thanks and we are hoping for your sooner response. Kind Regards, Mej, From WPDB Team  
  October 3, 2024