License Issue

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pmeadows
pmeadows

Hi Gareth,

I believe I have a license that should allow me to install on multiple sites.

I can’t get the license to activate on second site.

Any advice?

Phil Meadows

 

    • Ognjen NikolicOgnjen Nikolic

      Hi Gareth,

      I also have this issue but I can't activate it even on the first site, I always get Licence status - Inactive.

      Thanks.

      • GarethGareth

        Thanks Ognjen. It looks like this is most likely an issue with a security plugin (e.g. iThemes Security) or potentially a coming soon or maintenance plugin that is active. If you're running a security or coming soon plugin, please try deactivating it temporarily and re-attempting to activate the DB plugin. If that still doesn't work, please contact me direct on info[at]catapultthemes.com

        Thanks.

  • Nicole KavanaghNicole Kavanagh

    Hi Gareth
    I seem to be having the same issue as others, l am trying to activate the Basic (1 site ) licence key with only your plugins activated.

    I am situated here: [websiteurl]wp-admin/edit.php?post_type=discussion-topics&page=discussion_board_license
    i click 'Activate Licence' and l can see the request is sent although the key remain 'inactive'

    Can you assist?

    Thank you

    Nicole

    • GarethGareth

      Hi Nicola

      Could you email info[at]catapultthemes.com an admin log-in to your site and I'll take a look?

      Thanks

      Gareth