No such customer: ‘cus_DbrHekDOmVuOBT’ Error Trying to Renew License or Buy new License

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I keep getting this error when trying to buy a new license or renew a license that expired about 60 days ago./

No such customer: ‘cus_DbrHekDOmVuOBT’

  • Edit

    Hi Steven,

    We recently migrated users from an old payment processor to a new payment processor. Your account was one that was migrated. Unfortunately, we ran in to some issues that requires some manual intervention on migrated accounts. I will reconnect your account so that your license can be renewed. I'll email you when the process is completed.

    Thanks,

    Matt

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