Replies

• Hi there Anthony, This can be achieved using a number of different membership plugins or even something like the WooCommerce subscription plugin. What you would need to do is have people subscribe to your site and become a member, in that process they would be given a specific user role. And then, in our plugin, you would only allow specific roles to view/post to the forum. Hope this helps, Matt
  May 27, 2022

• Hi Suzy, No worries at all. Unfortunately, our upgrade paths only work from Basic to Pro from the account settings page. If you did want to upgrade to Ultimate, you can email support and I'm sure we can make a plan to pro-rata the upgrade payment for you. Thanks, Matt
  May 24, 2022

• Hi Suzy. > How do people log out? You can add a log out link to a menu. It is the same URL as the WordPress user logout link. > Can this be used alongside other login/out plugins? Yes it can. > Can I alter page templates with elementor / pro? You can create custom templates with Elementor and then embed the discussion forum shortcode on the template. > In pro version can media files be added in comments? Yes. Hope this helps. Let me know if you have any other questions.  
  May 24, 2022

• Hi there Britta, The next/previous links are added automatically by the plugin. There is no shortcode, other than the shortcode to display the boards and topics. I've sent you an email to debug the Page not found issue. It sounds like maybe the Permalinks need to be reset. Matt
  April 21, 2022

• Hi Michael. I've responded to your support email. Please send me the URL via that support ticket so that I can take a look and debug the issue. It is likely a theme integration issue that I can help solve. Matt
  April 11, 2022

• Hi there, You should have received an email with a download link to the Pro version of the plugin. You can also go to the accounts page and download the plugin from there. Let me know if you get stuck. Thanks, Matt
  April 8, 2022

• Hi Damien, What theme are you using? Most themes have this out of the box. Two things to check: 1. Make sure under WP Admin > Settings > Discussion > Other Comment Settings that "Enable threaded (nested) comments" is enabled 2. Make sure that you are using the Classic Forum layout at WP Admin > Discussion Board > Design > Single Topic Layout Matt
  April 5, 2022

• Hi Keenan, It sounds like your server is not sending the emails. You will need to check with your web host to make sure emails are getting sent. The other option you have is to use a plugin like Mailgun to send emails from WordPress instead of your web server. This ensures better deiverability. https://wordpress.org/plugins/mailgun/ Matt
  March 15, 2022

• Hi Niamh, You will only be able to send notifications for users who follow the thread. Notifications generally need to be "opt-in" to abide by privacy laws. Matt
  March 15, 2022

• Hi there,

  We currently do no offer the ability to upload files other than images. We may be able to add this feature in the future, but it’s currently not on the roadmap for development.

  Thanks,
  Matt

  
  February 22, 2022